Support
Support When You Need It
We're here to help with your Weav account, payments, payouts and integration. Write to us and our team will help you find the answer.
Email us
Write to [email protected]. To help us answer quickly, include:
Your business
Your business name and merchant ID. It's in your dashboard, under Settings, Business.
The reference
The payment or withdrawal reference, for example PY7K3Q9M2X4TBA, and whether it's live or test.
What happened
What you expected and what happened, with the time it happened.
For integrations
The endpoint, the response code and the response's code field.
Never send passwords, one-time codes or API secret keys, by email or anywhere else. Weav will never ask for them.
Other ways we can help
You paid a business that uses Weav
Contact the business you paid first: they can see your payment and handle orders, refunds and deliveries. If you still need us, email us with the payment's reference number (it starts with PY) or the reference from your bank or e-wallet app.
Security concerns
If you think an API key, a webhook signing secret or a dashboard login was exposed, revoke or rotate it in your dashboard right away. Then email us with "Security" in the subject within 24 hours, as our Terms and Conditions require.
Privacy requests
To exercise your rights under the Data Privacy Act, contact our Data Protection Officer as described in our Privacy Notice.
Help for developers
The API documentation covers payments, webhooks, errors and test mode. Test mode never moves real money, so you can try everything there first.